The Introduction of Large-Scale Corporation Solution: a Sensemaking Perspective
|Forfattere||Torstein E. L. Hjelle|
|Publikasjon||Norsk konferanse for organisasjoners bruk av informasjonsteknologi (NOKOBIT)|
|Nøkkelord||Sensemaking, organizations, collaboration, large-scale, CSCW.|
|Utgiver||Tapir Akademisk Forlag|
Tapir Akademisk Forlag
Nardoveien 12, Trondheim
Postadresse: Tapir Akademisk Forlag Postboks 2461 Sluppen 7005 Trondheim
AbstraktEffective and straightforward collaboration is important in most organizations - particularly so in
large enterprise organizations. With large numbers of people working within the same organization it
is important to have some sort of computer-based collaboration solution. In this paper we draw on an
ongoing case study within a large, international oil and gas company and analyze how the
introduction and implementation of a MS SharePoint-based collaboration infrastructure has been
accepted by the users. We identify a number of important characteristics of the solution and use the
theory of sensemaking to try to explain why it went like it did. Our findings suggest that people do
want to use the collaboration as intended, but that the divergence between the technology and people\'s
understanding of it cause unexpected results. This, we argue, is because the new technologies
challenge the users\' sensemaking processes.
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